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Terms of Service

Last updated · August 24, 2026

These Terms of Service (“Terms”) govern your use of the Lord Blendz Barber Lounge website at lordblendz.com and your booking of services with us. By using this site, booking an appointment, creating an account, or receiving text messages from us, you agree to these Terms. If you do not agree, please do not use the site.

1. Booking and appointments

Appointments booked through this site are requests for service at the selected date and time with the selected barber. We will do our best to honor every booking, but times may shift due to demand or unforeseen circumstances. You are responsible for providing an accurate name and mobile phone number so we can reach you about your appointment.

2. Walk-ins

Walk-ins are served on a first-come, first-served basis and are subject to barber availability. A walk-in request does not guarantee a specific time or barber.

3. Cancellations, reschedules, and no-shows

Please cancel or reschedule as early as possible so we can offer the slot to another client. We ask for reasonable notice before your appointment time.

  • Repeated late cancellations or no-shows may affect your ability to book online.
  • If a deposit or prepayment is required for a booking, the cancellation and forfeiture terms will be shown to you before you confirm.
  • We reserve the right to treat significant lateness as a no-show if it prevents us from completing your service.

For appointments prepaid online, the following refund schedule applies based on when you cancel relative to your appointment time:

  • 2 or more hours before your appointment — full refund (100%).
  • Less than 2 hours before your appointment — 50% refund.
  • No-show (you do not arrive for your appointment) — no refund; the full amount is retained by Lord Blendz.
  • If we cancel your appointment — full refund (100%), whenever the cancellation happens.

4. Payments and pricing

You may pay in store or, where available, online. Online payments are processed securely by our providers; we never see or store your full card number. Prices shown at the time of booking apply to that booking, and taxes and gratuity may apply where relevant. Available payment methods include:

  • Square — card and point-of-sale processing;
  • Afterpay — buy now, pay later;
  • Apple Pay, Google Pay, and Cash App Pay — digital wallet payments.

5. Buy now, pay later (Afterpay)

If you choose Afterpay, your installment plan is a separate agreement between you and Afterpay, governed by Afterpay’s own terms and subject to its approval. Lord Blendz is not a party to that agreement and is not responsible for installment scheduling, fees, or related decisions. You remain responsible for the full price of the services you book.

6. Refunds

Refunds for prepaid online bookings follow the cancellation schedule above: a full refund if you cancel 2 or more hours before your appointment, a 50% refund if you cancel less than 2 hours before, no refund for a no-show, and a full refund whenever the cancellation is ours rather than yours. Refunds are issued to your original payment method through the relevant processor (for example, Square or Afterpay) and may take a few business days to appear. If you believe you were charged in error, contact us and we will review it.

7. SMS / text messaging terms

By providing your mobile number when booking or by checking the SMS consent box, you agree to receive text messages from Lord Blendz Barber Lounge at that number through our provider, Twilio. These terms apply to that program:

  • What you receive — transactional messages about appointments you have with us: booking confirmations, appointment reminders, notices when an appointment is rescheduled or cancelled and when a refund is issued, updates on a booking request you sent to a barber, payment links for a booking you made, a text when your walk-in chair is ready, messages a barber sends you directly, and occasional requests for feedback about your visit. We also send one-time codes by text when you ask to verify your phone number. If you separately opt in, you may also receive occasional offers to rebook your usual appointment.
  • Frequency — message frequency varies based on your appointments and activity.
  • Rates — message and data rates may apply.
  • Opt out — reply STOP to any message at any time to unsubscribe. We include the opt-out instruction on the first message we send you, on every offer, and periodically after that — but STOP works on any message, whether or not the instruction is printed on it.
  • Help — reply HELP for assistance.
  • Consent is not required to buy — agreeing to promotional texts is not a condition of receiving any service.

We do not share mobile information with third parties or affiliates for their marketing. See our Privacy Policy for full details on how we handle your information.

8. Promotions and promo codes

A promo code is offered at the discretion of Lord Blendz or of an individual barber and applies only to the services it names. A code may expire, may be limited to a number of redemptions overall or per client, and may require you to be signed in with a verified phone number. Codes have no cash value, cannot be exchanged for cash or account credit, and cannot be combined with another code unless we say so. The discount applies to the qualifying services in your cart at the moment you redeem it; if you cancel, the code does not carry over to a new booking, and any refund is calculated on the discounted amount you actually paid. We may decline, void, or reverse a discount obtained through error, abuse, or fraud, including after a booking is confirmed.

9. Accounts

If you create an account, you are responsible for keeping your password confidential and for activity under your account. Your phone number is used as your unique identity for your booking history, and you must be at least 13 years old to create an account. You may update your details at any time from your account page, and you may delete your account yourself at any time from within the app (Profile or Settings → Delete account) or at lordblendz.com/account-deletion.

10. Client conduct, community content, and moderation

We ask all clients to treat our staff and other clients with respect. We reserve the right to refuse, pause, or end service for abusive, unsafe, intoxicated, or disruptive behavior, and to decline service at our discretion as permitted by law.

The Lord Blendz app lets members message each other — clients and barbers alike — and show a profile that other signed-in members can see. This conduct policy applies to everything you post or send through the app, including messages between members. There is no tolerance for objectionable content or for abusive members. Do not send or post anything unlawful, harassing, threatening, hateful, sexually explicit, violent, deceptive, or spam, anything that infringes someone else’s rights, and do not impersonate anyone. You are responsible for what you send, and content between members is not reviewed before it is delivered.

You can report any message or member from inside the conversation, choosing the reason that fits, and you can block a member so they can no longer contact you — blocked members are listed under Settings, where you can unblock them at any time. We review every report and act on it within 24 hours; that action may include removing the content, revoking messaging access, and suspending or terminating the account, without notice where the conduct warrants it. You can also reach us at lordblendz@icloud.com.

11. Photos and videos of your visit

With your permission, your barber may take before and after photos and video of your visit, and video may record sound along with the image. Tell your barber if you would rather not be photographed or filmed and they will not capture you; you can ask them to stop or to delete a capture at any point during the appointment. This media is stored privately — only you and the barber who took it can see it in the app. We will not publish it to the home feed, to social media, or use it in any advertising unless you agree to that separately, and we will not use it to identify you by face. You keep every right to your own image and grant us only the limited licence needed to store this media and show it back to you and to your barber. You can delete any of it yourself at any time from My cuts in the app — it disappears from both galleries immediately and the file is permanently erased within 30 days — or write to lordblendz@icloud.com.

12. Automated systems and AI

The service uses automated or AI-assisted logic for scheduling suggestions, for a text assistant that can take bookings and answer questions, and for an assistant that may answer the phone, all under human oversight. See the AI section of our Privacy Policy for the providers involved and how your data is handled.

13. Intellectual property

The Lord Blendz name, logo, site content, and design are owned by us or our licensors and may not be copied or used without permission. Photos you upload remain yours; by uploading them you allow us to store and display them as part of providing the service to you.

14. Disclaimers and limitation of liability

The site and our services are provided on an “as is” and “as available” basis without warranties of any kind. To the fullest extent permitted by law, Lord Blendz Barber Lounge and its owners and staff are not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or our services, and our total liability for any claim will not exceed the amount you paid for the service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Lord Blendz Barber Lounge from claims, losses, and expenses arising out of your misuse of the site or your violation of these Terms, to the extent permitted by law.

16. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey, and you consent to venue there.

17. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the latest version, and continued use of the site after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms? Reach us at lordblendz@icloud.com or (973) 554-3802, 251 Clifton Ave, Clifton, NJ 07011.

This page is a general template provided for convenience and is not legal advice. Please have it reviewed by a qualified professional before relying on it.