Account Deletion

You can delete your account directly, without contacting us:

• In the mobile app — open Settings and tap Delete account.
• On the website — sign in at lordblendz.com, open your Account page, and choose Delete account.

To confirm, you will be asked to enter your password and type DELETE. If you have upcoming appointments, you must cancel them first — deletion is blocked while an appointment is still scheduled. Deletion takes effect immediately and cannot be undone.

The following is removed immediately, as part of the deletion itself:

• Your account profile — name, phone number, email address, and password (stored only in hashed form).
• Your profile photo — removed from our storage.
• Saved payment cards — card records are deleted from our systems, and we ask Square (our payment processor) to disable the saved cards and delete your customer profile there.
• Sign-in data — one-time login codes and the push-notification tokens for your devices; every active session is signed out on all devices.
• Personal details on past appointments — your past appointments are kept as business records, but they are anonymized on the spot: your name is replaced with “Deleted client,” and your phone number, email, notes, and the manage link are removed from them.

Deleting your account does not remove everything connected to you. The following remains after an in-app deletion unless you ask us to remove it (see the next section):

• Cut photos and videos — photos and videos of your cuts captured through the app remain in the cut galleries.
• Chat messages — messages you sent to barbers and in the community chat remain visible in those conversations.
• Text and call history — if you texted, WhatsApp-messaged, or called us, that conversation history with our virtual receptionist is kept until you request its deletion.
• Anonymized appointment records — the service, price, date, status, and payment references of past appointments are retained (without your personal details) to meet legal, tax, and accounting requirements.
• Payment processor records — Square retains transaction records under its own privacy policy and legal obligations.

To ask us to delete your cut photos and videos, your chat messages, your text and call history, or anything else listed above — or to request deletion of your account if you can no longer sign in — contact us:

• Email — lordblendz@icloud.com with the subject “Account deletion,” including the phone number your account uses.
• Phone — (973) 554-3802.
• In person — 251 Clifton Ave, Clifton, NJ 07011.

We will verify that the request comes from the owner of the phone number before acting on it, and we will respond within the timeframes required by applicable law. You can also make these requests without deleting your account.